Shipping policy

SHIPPING POLICY - KOVA & CO

At Kova & Co, we strive to offer a selection of high-quality products for the home, pets, and children. Since we work with international suppliers to bring the best items to your doorstep, our logistics process works as follows:

1. Order Processing

All orders are processed within [Example: 1 to 3] business days. Once processed, the product is handed over to our logistics partner for transport.

2. Delivery Times

We understand that you want to receive your products as soon as possible. However, because we work with various specialized suppliers, shipping times may vary depending on the selected product and its place of origin.

Estimated delivery time: Our general timeframes range from [Example: 10 to 20] business days.
External factors: Please note that delivery times are estimates and may be affected by factors beyond our control, such as:
Customs clearance processes.
High shipping demand during holiday periods.
Delays caused by local courier services.

3. Order Tracking

As soon as your order ships, you will receive an email with a tracking number so you can monitor the status of your purchase in real time.

Note: It may take 2 to 5 days for tracking numbers to show updated information in the tracking system.

4. Incorrect Shipping Addresses

It is the customer's responsibility to provide a complete and accurate shipping address at the time of purchase. If the package cannot be delivered due to an incorrect or incomplete address provided by the customer, Kova & Co is not liable for the loss of the package or for reshipping costs. Please review your shipping details carefully before completing your payment.

5. Customs and Taxes

Our store prices do not include import taxes, duties, or additional customs charges. If such charges are applied by your country's authorities, they are the sole responsibility of the customer. We recommend checking with your local customs office if you have any questions regarding potential additional charges.

6. Multi-item orders

If you purchase multiple products, they may be shipped separately (from our suppliers' various warehouses) to ensure the fastest possible delivery. In this case, you will receive separate tracking numbers for each shipment.

7. Inquiries

If your order has not arrived within the estimated timeframe or if you have any questions regarding the status of your shipment, please do not hesitate to contact us at kova.co.st@gmail.com. We are here to help.
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