Refund policy

CANCELLATION POLICY

At Kova & Co, we use automated processes to ensure your order is shipped as quickly as possible. For this reason, our cancellation options are limited:

1. Order cancellation timeframe

Since our suppliers process orders almost immediately to guarantee delivery times, we can only accept cancellations within the first 24 hours of purchase.

If you wish to cancel, please email us at kova.co.st@gmail.com with the subject line "CANCELLATION - [Order Number]."
If the order has already been processed or shipped by the supplier, we will unfortunately be unable to cancel it.

2. Orders in transit

Once an order has shipped and a tracking number has been generated, it cannot be cancelled. In this case, the customer must wait to receive the product and follow the return process outlined in our Return Policy (provided the product is eligible).

3. Shipping address errors

If you realize you provided an incorrect address, you must notify us immediately (within the first 12 hours). If the order has already left our logistics facility, we will be unable to change the address or be held responsible for the loss of the package.

4. Refunds for accepted cancellations

If your cancellation request is made within the allowed timeframe (24 hours) and the order has not yet been processed, we will issue a full refund to your original payment method. Depending on your bank, this process may take between 5 and 10 days.